Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, or contact us.

1. Information We Collect and Use

We may collect the following information when you use our website:

  1. Information You Provide Voluntarily
    When you submit an inquiry through the “Contact Us” form, we may collect information such as your name, company name, phone number, email address, location, and any other details you choose to provide. This information is used solely to respond to your inquiries and provide relevant products or services.

  2. Information Collected Automatically
    When you visit our website, we may collect basic usage information through cookies or similar technologies, such as browser type, visit time, and pages viewed. This information is used for website analytics and optimization and does not identify you personally.

2. Contact Form Statement

Information submitted through the “Contact Us” form will be used only for the following purposes:

  • Responding to your inquiries or requests

  • Business communication

  • Improving our products and services

We do not use this information for unrelated marketing purposes, nor do we disclose it to third parties without your consent.

3. AI-Powered Customer Service

This website may provide AI-powered customer service to answer common questions, provide basic support, or assist human customer service representatives. Please note that:

  • AI-powered customer service is not human-operated and responses are generated automatically

  • Information you provide during interactions may be used for service quality analysis and system improvement

  • Please avoid entering sensitive personal information (such as ID numbers or bank details) during conversations

For important matters or specific business inquiries, please contact our human support team through official channels.

4. Information Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, misuse, or alteration. However, no method of data transmission over the internet can be guaranteed to be completely secure.

5. Information Sharing and Disclosure

We do not disclose your personal information to third parties except in the following circumstances:

  • With your explicit consent

  • As required by applicable laws or regulations

  • To protect the legitimate rights and interests of the website, users, or the public

6. Updates to This Policy

We may update this Privacy Policy from time to time due to business or legal requirements. Any updates will be posted on this page and will take effect upon publication.

7. Contact Us

If you have any questions about this Privacy Policy or wish to contact us regarding personal information matters, please use the “Contact Us” page on our website.